Strategies for Handling Difficult People or Problems

How much better would your life be if there were no difficult people or very few difficult people in it?  How would you feel?  Consider what would have to happen to create this in your life, if you like the idea.   No more negative emotions when that ‘difficult’ person calls or comes by the office for an appointment.  No more complaining employees when they have to deal with a ‘difficult’ person.  No more taking on people like this who later you wish you never did. I’m starting to feel better just thinking about no more ‘difficult’ people in my life any more, are you?


The New Face of Leadership recently published my article on Strategies for Handling Difficult People or Problems.  To read my article and many other great articles to help you be even more successful, go to

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The Power of Effective Leadership article in The New Face of Leadership

In the April edition of The New Face of Leadership publication, you can read my article on The Power of Effective Leadership. To view this issue, go to

Small business owners and entrepreneurs who utilize Anne Bachrach’s proven business-success systems make more money, work less, and enjoy a more balanced and successful life.

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Are you an approachable leader?

One of the most valuable traits of an effective team leader is that they’re willing to teach. Some team leaders will scold employees and expect them to learn new concepts at the blink of an eye – and this is a perfect example of the actions of an ineffective team leader. An effective leader understands that each person has a different style and pace of learning. While one team member may be able to catch on instantly, another may require more guidance. Effective leaders never criticize learning styles or pace – they adjust their teaching style to accommodate the team member’s learning ability.

Can your team approach you with a question and receive a clear, neutral answer? Effective leaders will always be accessible to their team, especially in time of need. If your team is terrified to approach you for help, they will not be performing to their fullest potential.

Action Step: Practice being approachable. At times, team members will come to you for help when it is convenient for them, but not so convenient for you. Often times, you will need to shift gears quickly, but without appearing irritated or frustrated. Always try to improve your approach with team members, showing calmness, professionalism and immediate solutions.

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Are you the kind of leader who is compassionate and patient, yet firm?

In order to understand how to be an effective leader, you must be compassionate to the human condition. Effective leaders are understanding and patient; yet do not allow themselves or their team to compromise on the very things that make a business successful. As a leader, you are never above your team. Instead, you are beside them, willing to dig in the trenches alongside them. At the same time, they clearly look to you as a team leader. You help them to focus on their own growth, because that benefits the success of your business.

Action Step: Reaffirm you are a team – and operate as a team. At the next team meeting, ask for their feedback. What’s working? What’s not working? Listen first, offer solutions second. Involve them in the solution process by asking for possible solutions to problems. If you ask for their opinion, you must be dedicated to helping resolve issues.

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Are you an Effective Leader?

Understandably, most businesses are focused on nurturing the relationships with their clients, but running a successful business is also dependent on effective management and leadership skills. If your employees aren’t functioning to the best of their abilities, your business won’t be either. So, ask yourself, are you an effective team leader?

Do you lead by example?
One of the best ways to fully understand how to become an effective leader is leading by example. You’re not entitled to talk the talk if you can’t walk the walk. If you expect your team to work diligently to meet a goal, you must do so yourself. If you expect your team to dress in certain attire each day, you must do so yourself. And, if you expect your team to constantly improve their productivity, share your secrets for continuous personal and professional improvement.

If you’re not sure how to do these things yourself, don’t expect your team to fully grasp the importance of productivity. An admirable trait of effective team leaders is that they’re constantly improving themselves so they can pass their new found knowledge onto their team. You are an effective leader if you can identify this trait in your own business practice.

Action Step: If you are not leading by example, then change your actions immediately. How can you expect your team to follow your golden rules if you do not follow them yourself? Think about that. Make adjustments that help support this concept and take your business to the next level.

For information the art of effective delegation, obtain the tele-seminar CD at:

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Leverage your time and resources effectively

With the goals you have in mind, how can you achieve them if you are not using your time and resources effectively?  Take these action steps to heart:


  1. You must take action now, today!
  2. Selling doesn’t have to be uncomfortable.  Hire the right people to do it for you.  And always have an online and offline marketing plan designed by someone (or a firm) that has a proven track record for results.
  3. You cannot build your business doing $10 or $20 an hour jobs.  Delegate easy tasks to an employee or VA (virtual assistant).
  4. The wealthy don’t get rich by not spending money; however, they do spend it wisely.  Pay attention to things that deliver the benefits and results you need to grow your business – and invest in those; pass up the things that are not in line with growing your business.  Quit looking at how much it pays – what does it deliver?  And does that benefit get you closer to where you want to be? 
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An Effective and Efficient Action that Drive Your Success

As a business owner, it’s imperative you focus your energy on completing actions that drive your success.  When you spend your workday procrastinating or refusing to delegate low-priority tasks, you are losing money as well as preventing your business from growing.

Understand What Your Time Worth

What do you consider to be valuable tasks for your business?  How about building your client base, completing client projects, and/or promoting your business?  These are all important factors and you should be focusing all of your energy into fulfilling these tasks in the most efficient and effective manner possible.  Completing these tasks will lead to increased revenue, satisfied clients, and attract the attention of more clients.  Actions that increase your profits substantially are in-arguably effective actions that drive your success.

If you’re currently a one-person show, completing all of these tasks on your own is not practical.  If you also take care of administrative tasks such as answering phones, replying to emails and bookkeeping, you are seriously hindering the growth of your business.  Individually, these tasks may seem like quick and simple tasks to accomplish, but if you take a step back and look at the big picture, you’ll discover that these “quick and simple” tasks actually eat up countless hours of your time, decreasing your productivity – and success. You probably already knew this.

The logical answer is to hire an assistant.  Your time is a limited and valuable resource; do yourself and your business a favor by delegating administrative tasks to an assistant.  As a business coach, this is one of the most valuable tips for being more successful I share with my clients.  If you work from home and don’t have space where an assistant can work, don’t worry.  There are thousands of qualified and experienced virtual assistants that are willing and happy to work remotely.  You can search through a database of freelance virtual assistants through websites like,,, and Drive Your Success!

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7 Proven Ideas to Help Business Owners Achieve Better Results Webinar – May 26

Because of the positive response for this webinar, I am hosting another FREE Webinar on Thursday, May 26, 2011 called 7 Proven Ideas to Help Business Owners Achieve Better Results. You will learn 7 immediately action-able, results-producing strategies that will help you to:
• Get more clients
• Increase your income
• Get more done in a lot less time (be more productive)
• Achieve more of your goals
• Be even more focused on the activities that produce results
• Organize your time and your life
• Eliminate the feeling of being overwhelmed

Register here:

Sign up today and mark your calendar for May 26 at 1:00pm PT, 3:00pm CT, or 4:00pm ET.

Can’t attend on these dates/times… sign up and receive a link for the replay after the actual event.

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7 Proven Ideas to Help Financial Advisors Get Better Results

No Excuses Accountability. How to develop the self-discipline to do what you know needs to be done when it needs to be done so you get the results, professionally and personally, you are truly capable of. During this what-to-do and how-to-do-it webinar Anne Bachrach will share lessons from coaching Advisors who make middle six-figure to seven-figure incomes. You will learn 7 immediately action-able, results-producing strategies that will help you to:

-Get more clients
-Increase your income
-Get more done in a lot less time (be more productive)
-Achieve more of your goals
-Be even more focused on the activities that produce results
-Organize your time and your life
-Eliminate the feeling of being overwhelmed

Most Financial Advisors know what to do, yet they don’t do what they know they need to do so they can achieve their goals and enjoy the kind of business and life they truly want. Don’t leave your potential underdeveloped. Maximize your capabilities.

To review this complimentary webinar for Financial Advisors, go to

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Delegation is an investment in your future success

First, look at delegation of tasks to someone as an investment and not an expense.  If your current earnings as a business are only covering your business overhead and your personal expenses and not much else, unfortunately, you’re not in the ideal financial situation to delegate tasks.  However, sometimes it takes delegating to increase your revenue.  Consider the investment in a person or people and do your best to find a way to make it work as soon as possible – for the sake of your business.

You have two options: hire an in-house assistant or enlist the services of a virtual assistant.  Though having an in-house assistant may be convenient, keep in mind that you must pay employer taxes and might have to provide benefit packages in order to attract quality candidates.  However, hiring a virtual assistant can be far more cost efficient.  Not only are you free from paying taxes on their income, you can hire them for less money.  Hiring a virtual assistant with experience can get more work done faster, in some cases, than an in-house or permanent assistant.

Finding a part time virtual assistant online is easily done and can cost as little as $10 per hour.  One word of caution: you get what you pay for.  Look for virtual assistants with experience or are members of a well-respected organization, such as the International Association of Virtual Assistants.  An experienced virtual assistant with a solid reputation will usually cost a minimum of $20 per hour and as much as $70 per hour.

Implementing the art of delegation to your current business model can lead to an increase in business and an immense decrease in stress for you.  Delegation for business owners is the single most efficient way to run your business without having to spread yourself thin.  You don’t need to hire an army worth of employees or contractors, just delegate the tasks that are hindering you from increasing your revenue!  Do what you do best and let someone else do the rest.

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