Do you know what it’s like when you nurture and cultivate a quality business relationship with a client? Do you know what it’s like when you have a client relationship where they would never consider using another person/company for your types of products and services? You know what I mean, the kind of clients who buy what you tell them to and they provide you with even more business and continuous referrals. Do you know what I’m talking about? Isn’t it a great feeling?
Think of the times when you received, as a client, exceptional customer service. How often do you pay for products/services in which you did not like the service or get what you believe is average service? If you did receive average or exceptional service, how did that make you feel? I know exceptional customer service makes me want to do business with that person or company again and to refer their products/services to everyone I know. As we all know, satisfied clients tell an average of 3 to 5 people. Unsatisfied clients don’t return, and they tell approximately 10 people and then those people tell other people. A successful business attributes approximately 85% of their clients to word of mouth. Make your customer service work for you and not against you.
Why do clients choose NOT to return to a place of business? In the Secrets of Service book by Susan Clarke, it states that 68% quit doing business with you because they encounter an attitude of indifference. You see, it doesn’t take much to keep the clients we want. All we have to do is just exceed their expectations by a little and we will be far ahead of the competition.
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Anne M. Bachrach is known as The Accountability Coach™. She has over 23 years of experience training and coaching. Business owners and entrepreneurs who utilize Anne’s proven systems and processes work less, make more money, and have a more balanced and successful life. Anne is the author of the books, Excuses Don’t Count; Results Rule!, and Live Life with No Regrets; How the Choices We Make Impact Our Lives, No Excuses!, and The Work Life Balance Emergency Kit. Join the FREE Silver Inner Circle Membership today and receive 10% off on all products and services, in addition to having access to assessments and high-value resources to help you achieve your goals so you can experience a more balanced and successful life (https://www.accountabilitycoach.com/coaching-store/inner-circle-store/). Get Your Free High-Content Book from Amazon today: 10 Power Tips for Getting Focused, Organized, and Achieving Your Goals Now, by going to https://www.amazon.com/Power-Getting-Focused-Organized-Achieving-ebook/dp/B01GIL5WJ8/