Would you like your administrative support team to be even more productive?
Would you like your administrative support team to take more initiative?
Would you like to increase your confidence that your administrative support team is really working to their maximum potential?
Would you like to have more confidence in you administrative support team so you don’t have to worry as much?
Once you have delegated something to your administrative support team wouldn’t it be great if it didn’t get delegated back up to you? In other words, no more “reverse delegation.”
You’ve come to the right place to get your administrative support team person or people into a program that is proven to produce results. Even administrative support team people who feel they are very productive and efficient have seen improvements that they didn’t know were possible. They say they are even more focused and effective as a result of being in this program.
This is a coaching program designed to help train administrative support people to provide better support for the business owner and entrepreneur so they can do what they do best to help the firm be even more successful.
What outcome should a participant expect?
When the action items presented are implemented, each administrative support person will accomplish all of the following during this program:
o A clear well-documented processes for their role in your organization.
o Support to the Business Owner/Entrepreneur to help keep them on-track with their priorities and high payoff activities, and effectively help them feel safe in delegating everything else.
Who is this program for?
What led to the establishment of this program? What need was identified?
This program was developed at the request of business owners who came to Anne because of the coaching results she has with them. They wanted her to help their support team person or people be even more productive which will in turn help the firm more quickly be even more successful. They didn’t want to hold their support team person or people accountable and yet wanted to be confident that the ‘right’ things were efficiently and effectively getting done to support the firm and the firm’s clients. A coaching program would allow the support team a way to ask questions and work-through obstacles as well as stay on-track in implementing key systems and performing their job as quickly as we ordinarily see (or faster). This program is designed for support people to help implement their roles as quickly as possible (mindful that there are other priorities in the office to juggle).
What is the “Ideal Participant Profile?”
An administrative support team person
Here’s What They Get
For the initial 90 days, six (6) Webinars (one every other week) will be provided to the support team participant. To fully implement the concepts in each of the six (6) webinars will take the motivated and productive support team participant at least 90 days.
There will be accountability coaching session and guidance every month to review progress and discuss any questions or issues around each of the Webinar topics.
To measure progress, an Assessment is strongly recommended with a complete every 90 days by the participant and by the Business Owner/ Manager/Boss. The time to complete this brief and quick Assessment must be put on the calendar so it gets done.
“My Administrative Manager participated in Support Team Coaching program and received great value from it. As a result, she has taken charge of my calendar in a really positive way, is taking more initiative without direction, and is doing a great job getting our office organized. We are documenting our processes and can better focus on what needs to get done.” –Don Hutchison, Financial Advisor
“I wanted to let you know that the first 90 days of group coaching was beneficial. It helped me to make the Prioritized Action List a constant part of our day. The PAL is truly an effective system. The webinars were most effective for me in allowing me to become more familiar with each subject that was discussed.” –M. Blaylock, Administrative Assistant
“I’ve enjoyed being in the program. Thank you for all of your guidance! It has been a tremendous help!” –K. Womack, Branch Operations Specialist III
“Thank you for all your help. Your advice and encouragement are very inspiring and really do give us that extra push to drive forward.” –L. Donnelly, Administrative Manager
“I really do love this Prioritized Action List. When I first came to work here I was quite overwhelmed by the quantity of tasks and I was constantly worried about letting something slip through the cracks. I now schedule everything on my PAL and even have the ability to assign tasks to others or share my progress on a particular task with my Advisor.” –K. Benz, Office Manager
“I just wanted to thank you for all I learned during this program. I have learned how to hold my Advisor more accountable, sharpened up my administrative and organization skills, and established even greater client relationships. Clients are now complementing our team and all that we do. Thank you for all the wonderful information that I learned!” –Erica J. Bearer, Administrative Manager