How you conduct your communication with clients can create raving fans or scarce patrons, and ultimately determine whether or not you get the results you are looking for. This is just one concept to help you.
Be Professional
Never sacrifice professionalism when communicating with clients. During the first few communications, it’s best to keep it on a professional level. If you cozy up to clients too quickly they might take advantage of you by trying to get you to lower your rates or worse, they may think that you’re trying to build an inappropriate friendship. Play it safe and communicate effectively with clients by always maintaining your professionalism. You don’t want to waste their time. When you are respectful of their time and keep to a specific agenda they will appreciate that. If you don’t have to say Blah, Blah, only say Blah. Once you get to know your clients on a more intimate level over time, it’s okay to become a bit friendlier with them.
Action Step:
Clients are not friends – at least initially – and rarely become friends. Remember, you are a professional being paid to provide results. Treat your clients as you would like to be treated; be punctual, respectful and courteous. Do not expect respect from your clients immediately, they will return it once you have proven yourself.
To learn more about communicating in a way that is all about your clients and prospects, download the content-packed audio about being client-centered that is titled, Creating An It’s All About Them Attitude and Business, The Power of Telling the Truth by going to /coaching-store/audio-store/.
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