To retain a competitive edge in any organization, entrepreneurial management needs to keep their finger on the pulse.
Management needs to not only identify technological shifts, it also has to recognize and rapidly respond to changes in client sentiment.
Top-heavy, bureaucratic management processes impede an organization’s power to respond instinctively and take appropriate action.
Self directed teams who understand the company’s vision and processes enable the organization to react responsively and implement strategies that will improve overall performance and productivity.
Client focus has become a strategic imperative. A dynamic company structure needs to clearly understand exactly what their client demands and know how to deliver the best product available.
Regardless of whether employees directly interface with clients, the workforce as a whole needs to be able to define their client characteristics: who they are, what they want and how to deliver productively.
At the same time, employees need to also focus on any barriers that may exist which prevent full client satisfaction and work on eliminating them.
Breakdowns or barriers in the company’s processes that impede productivity need to be identified rapidly and actioned immediately.