TRUST Trust is the single most important thing that has to occur for two people to do business together. If this is true, how much ‘trust’ training have you had? Do people trust you? How do you know if they do or they don’t? How do people feel about you? What do you want… Read More
What If Your Business Was Truly All About Them?
The truth is there are a lot of people who think they are client-centered, and who don’t behave that way. What’s more, most people agree that their businesses should be all about their clients, but they’ve never formulated or implemented a plan for actualizing this ideal. It’s the same as folks who say, “I have… Read More
Ask Clients for Feedback on Their Experiences
Do you ask your clients to give feedback on their experience? This is incredibly effective, but few business owners send surveys to their clients. The truth is – business owners don’t want to take the time to ask for various reasons. It takes time to not only create surveys, it takes time to conduct them… Read More
Communicate effectively and be productive with clients – Effective and Efficient Behavior
In working with a client today I started thinking about effective and efficient behavior. He was telling me how he was proactive in sending out some communication to his clients that they needed but didn’t think through it enough so got bombarded with phone calls wanting to know more information on the communication they received…. Read More
Telling the Truth has its benefits!
Can I succeed telling the truth? Not only can you succeed by telling the truth, you can thrive telling the truth. The reason is that you will attract the ‘right’ clients, who have lots of money, who can handle the truth, and prefer the truth. Telling the truth can actually give you a competitive… Read More
It’s okay to have a thought you DO express!
My husband has an expression, “It’s okay to have a thought you don’t express.” This can be very useful at times. I also believe it is okay to have thoughts you do express. Many times we are thinking something and we don’t say it, and we should so we know the truth about the situation…. Read More